Client Service Supervisor - International Private Banking

Central Pacific Bank•Honolulu, HI

12d•$54,234 - $72,619

About The Position

The Client Service Supervisor oversees the International Corporate Banking (ICB) Client Service team, supports banking officers, and works toward productivity and customer experience objectives. The position helps ICB meet its goals and ensures it has suitable resources to carry out its activities while following applicable legal rules and guidelines. The role oversees ICB operations, assigns and monitors team work, manages workloads, and approves or confirms banking transactions. It also provides transaction support to officers and prepares recurring operational reports. Administrative duties include monitoring audit findings, responding to audit and compliance matters, and coordinating office setup, training, and introductory meetings for new hires. The employee is expected to interact with internal and external customers in keeping with the company's stated Core Values of “Voyaging Spirit” and “Positively Ohana,” and to demonstrate positive customer interactions, ownership, active listening, effective communication, solution orientation, and thoroughness.

Requirements

High school diploma or GED equivalency.
At least 4 years of work experience as a corporate administrative assistant.
At least 3 years of experience as a Team Lead or at least 2 years of Supervisor experience.
Ability to perform light physical work and move or lift items, including boxes, files, and papers, weighing up to 20 pounds.
Ability to operate standard office equipment, including a phone, copier, and personal computer, and use related devices and applications proficiently.
Ability to communicate clearly verbally and in writing with internal and external customers, and to hear sufficiently for daily discussions and interactions.
Ability to read and understand bank-related documents.
Ability to work in a conventional office setting, sit at a desk or workstation for long periods, and adapt to different work environments as needed.

Responsibilities

Supervise the International Corporate Banking Client Service team and support officers in meeting productivity and customer experience objectives.
Oversee ICB operations and ensure the function has adequate resources and system platforms to run effectively.
Assign team members to officer requests, monitor work, and manage team members' workloads.
Approve and confirm transactions, including wire and funds transfers, account openings and closings, and official checks; prepare related documentation.
Provide business-planning reports, including daily deposit balance, weekly overdraft, monthly ICB, CD maturing, dormant account, wire transfer, CD exception rate, and outgoing wire over $100,000 reports.
Process officer transactions, including opening and closing DDA, SAV, and TM accounts; wire and funds transfers; document preparation and filing; cashier's checks; and account maintenance.
Address and monitor internal audit findings to help prevent repeat offenses.
Respond to audit and compliance matters.
Assist with new-hire office setup, training, and coordination of introductory meetings.
Interact with internal and external customers in alignment with the company's Core Values and customer-service expectations.