Sr. Client Service Specialist - A Schedule - Sun- Tue, e/o Weds - 7:00am to 7:00pm - LUK

. Crane Worldwide Logistics . • Florence, KY

59d • Onsite

About The Position

The Client Service Specialist will be responsible for responding to orders, general client inquiries, invoice questions, and client complaints. This role involves recording consistent problem areas, resolving issues with orders, delivery dates, or service, and ensuring client satisfaction through effective problem-solving and follow-up. Responses are predominantly routine but may require deviation from standard procedures. The position also requires investigating and resolving issues with inbound shipments, working collaboratively with vendors and clients. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

• High School Diploma or GED
• 2-4 years client service experience
• Client Service skills
• Quality Focus
• Problem Solving
• Freight Forwarding Knowledge
• Documentation Skills
• Listening
• Resolving Conflict
• Ability to Multi-task

Responsibilities

• Responds to orders, general client inquiries, invoice questions, and client complaints.
• Records consistent problem areas.
• Resolves issues with orders, delivery dates, or service.
• Resolves client complaints by determining the cause of the problem, selecting and explaining the best solution, expediting corrections or adjustments, and following up to ensure resolution.
• Investigates and resolves issues with orders, delivery dates, or service, including working with vendors and clients.
• Investigates and resolves issues with inbound shipments, including working with vendors and clients.
• Performs other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED