Client Service Specialist

Cetera • Springboro, OH

4h • $54,000 - $74,000 • Hybrid

About The Position

The Client Service Specialist supports Financial Professionals, clients, and internal partners by coordinating day-to-day client service, account support, documentation, and follow-up activities. The role helps ensure requests are handled accurately, professionally, and within expected timeframes. It works closely with advisors, clients, operations, compliance, supervision, and other service teams to resolve questions, complete service requests, and provide a consistent service experience. Success is measured by service quality, accuracy, responsiveness, follow-through, and effective coordination with internal partners.

Requirements

• Associate’s degree in business, Finance, or a related field.
• At least 2 years of experience in client service, administrative support, financial services, wealth management, advisor support, brokerage operations, or a related service environment.

Nice To Haves

• Bachelor’s degree in business, Finance, or a related field.
• Experience supporting Financial Professionals, registered representatives, wealth management teams, broker-dealer operations, or advisor-facing service environments.
• Familiarity with CRM, account management, document management, or service tracking systems.
• Equivalent combination of experience and education in lieu of the stated education and experience requirements.

Responsibilities

• Respond to advisor and client inquiries by coordinating follow-up, researching service needs, and helping guide requests to timely resolution.
• Support Financial Professionals with day-to-day practice operations, including client communications, meeting preparation, account maintenance, and service-related follow-up.
• Prepare, review, and process client forms, account documentation, and supporting materials for completeness, accuracy, and alignment with company procedures.
• Maintain accurate client records, service notes, documentation status, and follow-up items in applicable systems.
• Coordinate with operations, compliance, supervision, service, and other internal partners to clarify requirements, resolve issues, and complete requests accurately.
• Schedule client meetings, prepare materials, track action items, and support timely follow-up after client interactions.
• Monitor open service items, pending documentation, and time-sensitive requests to help ensure appropriate prioritization and completion.
• Communicate status updates clearly and professionally to advisors, clients, and internal partners.
• Support client onboarding, account service, and ongoing relationship management activities within established policies and procedures.
• Identify recurring questions, process gaps, or service issues and share feedback with appropriate team members to support continuous improvement.

Benefits

• Inclusive health, dental, vision, and life insurance plans.
• Mental health benefits.
• 20+ days of paid time off, paid holidays, and 2 paid wellness days.
• 401(k) savings plan with a company contribution of up to 5%.
• Paid parental leave for birth, adoption, and fostering.
• Health Savings Account and Flexible Spending Account options.
• Employee Assistance Program, identity theft protection through LifeLock, pet insurance, and other voluntary benefits.
• Paid caregiver leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree