Client Service Specialist

The Dixon Group•Stevensville, MD

4d•Onsite

About The Position

Hydrasearch, an affiliate of The Dixon Group, is hiring a Client Service Specialist to provide customer service and inside sales support to customers at its Stevensville, Maryland facility. The role manages client interactions from initial inquiries and technical quotations through order fulfillment and post-delivery support, serving as a connection between customers and internal production and engineering teams to ensure customer requirements are accurately met. The specialist handles order entry, quotations, stock requests, customer inquiries, product availability and lead-time information, order tracking, and resolution of customer concerns. The role requires careful documentation of technical and compliance specifications and maintenance of customer records under quality management standards. Hydrasearch is a U.S. manufacturer of fluid-transfer and control systems for maritime, aerospace, and defense applications. Veterans are strongly encouraged to apply. The company does not provide U.S. work sponsorship.

Requirements

High school diploma or equivalent.
At least 2–3 years of experience in a professional customer service or administrative role.
Strong verbal and written communication skills and the ability to interact professionally with diverse stakeholders.
Strong Microsoft Office skills, specifically Excel and Outlook.
Ability to manage high volumes of data and complex orders accurately.
Ability and reliability to work on-site at the Stevensville, Maryland facility.

Nice To Haves

Experience in manufacturing, aerospace, maritime, or distribution.
Ability to read basic blueprints or understand technical product specifications.
Experience with ERP systems such as Global Shop Solutions, SAP, or Oracle, and CRM software.
Associate’s or bachelor’s degree in Business, Communications, or a related field.
Military veteran status; veterans are strongly encouraged to apply.

Responsibilities

Respond to customer requests for quotes and provide information about product availability and lead times.
Enter and manage orders in the ERP system, documenting technical and compliance specifications.
Coordinate with Production, Engineering, and Shipping to track order status and address potential delays.
Resolve customer concerns involving shipments, billing, or technical discrepancies in a professional, proactive manner.
Maintain customer records and documentation in accordance with quality management standards.
Provide customer service and inside sales support, including handling stock requests and customer inquiries.
Manage client interactions from initial inquiry and technical quoting through order fulfillment and post-delivery support.