Client Service Specialist

People Corporation•Calgary, AB

3d•CA$55,000 - CA$60,000•Onsite

About The Position

We are searching for a Client Service Specialist to join our Perlinger team in Calgary, AB. The Client Service Specialist plays a critical role managing a key portfolio of clients. The successful candidate will be reliable, have excellent time management and multi-tasking skills, show initiative, possess strong analytical and problem solving skills, consistently pay attention to detail, and display a sound work ethic. Perlinger Group Benefits Inc. is a leading employee benefits consulting firm with more than 30 years of experience helping organizations design and manage customized benefits and retirement programs. We specialize in the design, implementation, and administration of employee benefits plans, group retirement solutions, and individual insurance programs. Our success is built on personalized service, long-term client relationships, and a commitment to acting as an extension of our clients’ HR teams. As part of the People Corporation family of companies, Perlinger combines local expertise and trusted relationships with the resources and support of one of Canada’s leading providers of employee benefits, retirement, wellness, wealth, and human resource solutions. We are committed to providing an inclusive, accessible environment, where all employees and clients feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.

Requirements

1-3 years experience in a client service, customer service, office administration, or account coordination role
Excellent administrative and data management skills
Strong Microsoft Office Suite proficiency including Excel, Word, and Outlook
Experience working with group benefits, insurance, claims administration, or employee benefits programs is considered an asset.
To be highly organized and self-starting with excellent attention to detail; able to learn new systems and processes
Well-developed relationship-building and communication strengths
Strong problem solving and analytical skills

Responsibilities

Develop and maintain relationships with clients and multiple insurance companies
Day-to-day management of client requests, claim activities and the ongoing general administration and maintenance of group client activities
Interact with insurance companies, clients, advisors, and plan members to provide information in response to inquiries about products and services
Independently manage clients' enrollments, terminations, amendments, salary and status changes, including data entry into internal systems
Provide support to Account Managers, including the set-up of new groups, client service and administration
Provide benefit plan administration training for new and existing clients
Assist clients with claims and on-line processing
Coordinate timely preparation and delivery of necessary client materials
Maintain security and confidentiality of client information