Client Service Specialist
About The Position
Renova One unites 11 trusted companies under one brand, delivering seamless renovation and restoration solutions for multi-family, single-family, and commercial properties nationwide. With expertise in flooring, carpet cleaning, turnkey solutions, interior and exterior renovations, restoration, and design, we simplify projects while maintaining exceptional quality. Built on integrity, innovation, and strong partnerships, Renova One is more than a vendor—we’re a trusted partner committed to enriching spaces and creating lasting value. The Client Service Specialist serves as a key point of contact for clients, ensuring timely and accurate responses to inquiries, service requests, and issue resolution. This role requires strong communication, attention to detail, and the ability to work collaboratively across departments to deliver exceptional service and support.
Requirements
- At least 2 years of professional experience in a customer service or client support role
- Excellent verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Ability to multitask and manage competing priorities in a fast-paced environment
- Proficiency in Microsoft Office and experience using CRM or customer service software
- High school diploma or equivalent required
- Valid Driver's License is required
Nice To Haves
- Experience with Floor Pro or Schedule Express is a plus
- associate’s degree preferred
Responsibilities
- Respond promptly and professionally to client inquiries via phone, email, and internal systems
- Coordinate service requests and communicate status updates to clients and internal teams
- Investigate and resolve client concerns or service issues, escalating when necessary
- Maintain accurate records of client interactions, service requests, and resolutions
- Accurately and promptly enter customer orders into the system
- Communicate with customers as needed to confirm order details, scheduling, and resolve any operational questions
- Support client onboarding and account updates by ensuring proper documentation and data accuracy
- Collaborate with operations, warehouse, and billing teams to ensure client needs are met
- Identify opportunities to improve client satisfaction and report feedback to leadership
- Assist with reporting and administrative tasks related to client service operations
- Responsible for managing order entry and fulfillment processes
Benefits
- Your information will be kept confidential according to EEO guidelines
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
