Client Service Specialist - Hybrid (Rosemont, IL)
About The Position
Employee Benefits is the core of our business and at our heart we are a people-focused organization. Every day, we help over 100,000 employers give their employees peace of mind by providing health, pharmacy, long and short-term disability, vision, dental and other insurance solutions. What makes us unique is that we can surround our clients with more services and more technology-based tools and a team of advisors that simply cares more than anyone else. If you want a career giving people the reassurance that they can have access to the health care they need for themselves and their loved ones, join OneDigital. Our Newest Opportunity: Summary: The Client Service Specialist supports the client management staff by assisting with group enrollment, renewal processes, and additional service-related functions that are designed to improve and enhance workflows, timeliness, and client responsiveness.
Requirements
- Strong attention to detail
- Positive, can-do attitude
- Self-motivated, flexible, and disciplined
- Ability to work independently as well as in a team environment
- Excellent verbal and written communication skills
- Strong organizational skills
- Ability to thrive in a fast-paced production environment
- Proficient with Microsoft Office products required
Nice To Haves
- Two or more years of applicable job experience preferred
- Prior experience in a broker agency or benefits administration firm preferred
- Familiarity with insurance carrier websites preferred
- Proven track record in customer service preferred
- Bachelor’s degree preferred
- Familiarity with database applications preferred
Responsibilities
- Assist with employee and employer questions
- Assist with open enrollment meetings and presentations
- Assist with claims troubleshooting
- Assist customers with membership and eligibility changes
- Assist clients with billing concerns
- Help clients with compliance-related questions (FMLA, short-term disability, COBRA)
- Assist the team with renewing and managing clients in D365
- Work closely with consultants and the sales team to ensure client satisfaction
- Follow up on service issues and act as phone backup for call overflow
- Assist the team with overflow work as needed
Benefits
- health, wellbeing, retirement, and other financial benefits
- paid time off
- overtime pay for non-exempt employees
- robust learning and development programs
- reimbursement of job-related expenses per the company policy
- employee perks and discounts
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
501-1,000 employees
