Service Advisor/Sales - Rosemont

Sun Auto Tire and Service•Rosemount, MN

2d•$60,000 - $80,000•Onsite

About The Position

TGK Automotive Specialists is a locally-owned business established in 2007, dedicated to providing high-level repair and service with honesty, integrity, and client satisfaction. The company is seeking Sales and Service Advisors who will serve as the primary point of contact for clients throughout the repair and maintenance process. This role involves advising clients, building long-standing relationships, and ensuring a 5-star experience. Service Advisors are responsible for selling and promoting all company products and services in accordance with store standards and expectations.

Requirements

Professional appearance and proven ability to work in a process driven environment
Possess a valid driver’s license

Nice To Haves

Prior experience as a Service Advisor is helpful

Responsibilities

Promptly greet customers in a professional and courteous manner both in person and on the telephone using the Company’s standardized customer service techniques.
Listen to and thoroughly document customer’s concerns; inspect vehicle and refer to service history to accurately identify and verify customer’s service needs.
Recommend services according to appropriate level of knowledge. Clearly communicate any additional recommendations from the Automotive Technician to the customer so that they can make an informed decision. Properly document all recommendations in customer file.
Promote the sales of appropriate services, parts, and accessories by demonstrating an understanding of the product and associated service requirements.
Provide customer with an accurate quote that includes cost and time of completion for the services approved by the customer. Provide customer with updates throughout the day on the status of their services.
Follow proper procedures when cashing out a customer’s ticket to include a review of the completed multi-point inspection and explanation of applicable warranties.
Conduct post repair and declined services follow up phone calls to ensure customer satisfaction for all individual customers.
Track all new returns, core returns and warranty parts for individual customers
Other duties as assigned
Adhere to all company policies and procedures as outlined in the Employee Handbook and demonstrate behaviors that are consistent with the Company Standards and Expectations.