Sales & Service Advisor

Sun Auto Tire and Service•Austin, TX

1d•Onsite

About The Position

Lamb's Tire & Automotive is seeking a Sales and Service Advisor to provide exceptional customer service and contribute to a high-impact career in the automotive industry. This role is ideal for individuals passionate about customer interaction, sales, problem-solving, and teamwork. As the primary point of contact for customers, the advisor will help them understand their vehicle needs, recommend appropriate solutions, and ensure a smooth and professional service experience from start to finish. Lamb's Tire & Automotive operates multiple locations in the Central Texas area and is part of Sun Auto Tire & Service, a leading provider of automotive services across the country.

Requirements

High School Diploma or equivalent
Must be at least 18 years of age
Professional appearance and proven ability to work in a process driven environment
Possess valid driver’s license
Ability to work a minimum of five days, including Saturday

Nice To Haves

Prior experience as a Service Advisor is highly preferred, but not required

Responsibilities

Promptly greet customers in a professional and courteous manner both in person and on the telephone using the Company’s standardized customer service techniques.
Listen to and thoroughly document customer’s concerns; inspect vehicle and refer to service history to accurately identify and verify customer’s service needs.
Recommend services according to appropriate level of knowledge.
Clearly communicate any additional recommendations from the Automotive Technician to the customer so that they can make an informed decision.
Properly document all recommendations in customer file.
Promote the sales of appropriate services, parts, and accessories by demonstrating an understanding of the product and associated service requirements.
Provide customer with an accurate quote that includes cost and time of completion for the services approved by the customer.
Provide customer with updates throughout the day on the status of their services.
Follow proper procedures when cashing out a customer’s ticket to include a review of the completed multi-point inspection and explanation of applicable warranties.
Conduct post repair and declined services follow up phone calls to ensure customer satisfaction for all individual customers.
Track all new returns, core returns and warranty parts for individual customers
Other duties as assigned