Client Service Representative - HYBRID

Labcorp•Seattle, WA

1d•$21 - $25•Hybrid

About The Position

LabCorp is seeking a Client Service Representative to join our team! SCHEDULE: MONDAY - FRIDAY 6AM - 2:30PM PACIFIC STANDARD TIME ZONE LOCATION: HYBRID Work Location: 550 17th Ave. Suite 300. Seattle, WA 98122 This position will work with physician offices, hospital laboratories, patients, and internal customers to ensure that all client needs are addressed accurately and efficiently. Will provide patient test results, technical information such as specimen requirements and test turnaround times, or investigate complex problems and provide resolutions, all while ensuring a world-class customer experience. The ideal candidate will be a superb communicator, passionate about customer service and patient care, proficient with computer navigation and typing, and can thrive in a fast-paced environment. Due to system compatibility and security protocols, certain ISPs may not support required VPN device or device management tools. PAY RANGE $21 - $25 All job offers will be based on a candidate’s skills and prior relevant experience and the terms of the collective bargaining agreement between Dynacare Northwest, Inc. and United Food and Commercial Workers Union, Local 21. Benefits: Regular, full-time or part-time employees working 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), accrue up to 18 days of Annual Leave per year (includes 8 holidays) and Sick Leave (0.0333) hours of sick leave for each hour of work) capped at 64 hours per year, Tuition Reimbursement and the Employee Stock Purchase Plan. If you are looking for a career that offers opportunities for growth, continual development, professional challenge and the chance to make a real difference, apply today! Labcorp is proud to be an Equal Opportunity Employer: Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law. We encourage all to apply If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at Labcorp Accessibility. For more information about how we collect and store your personal data, please see our Privacy Statement. We believe in the power of science to change lives. Labcorp is a leading global life sciences company that provides vital information to help doctors, hospitals, pharmaceutical companies, researchers, and patients make clear and confident decisions. Through our unparalleled diagnostics and drug development capabilities, we provide insights and accelerate innovations to improve health and improve lives. Here, you can join our nearly 70,000 employees, serving clients in more than 100 countries, as we work together to transform approaches to patient care.

Requirements

High school diploma or GED equivalent
1 or more years’ experience in a customer service role
Reliable internet with compatible provider (minimum 50 Mbps download speed).
1+ years’ experience with software (e.g., Microsoft Office, Verint, Salesforce, LIS).
HIPAA-compliant, distraction-free workspace.
Strong computer skills, including multitasking across systems and typing proficiency.
Ability to troubleshoot and resolve basic technical issues independently.
Strong verbal/written communication with active listening skills.
Courteous with a strong customer service focus.
Organized with effective time management in a multitasking environment.
Self-motivated and able to learn/apply new processes and systems.
Strong critical thinking and problem-solving skills.
Takes ownership to ensure issue resolution.
Team-oriented with ability to collaborate effectively.
Flexible and responsive to changing priorities and workloads.
Maintains professionalism in all customer interactions.

Nice To Haves

Associate degree
1 or more years’ experience with a medical background
1 or more years’ experience working in a contact center/call center environment.
1 or more years’ experience working in the healthcare industry, such as a physician's office or a hospital.

Responsibilities

Act as a liaison between LabCorp, customers, and patients.
Maintain understanding of lab operations across departments.
Resolve routine requests using internal systems and procedures.
Communicate professionally with internal and external customers.
Clarify and confirm customer needs to provide solutions.
Meet productivity, quality, and service standards.
Identify root causes and help prevent recurring issues.
Multi-task effectively.
Research and resolve complex inquiries using databases.
Review test forms for accuracy and correct discrepancies per standard operating procedures.
Support initiatives to improve customer satisfaction and performance.
Maintain accurate records and CRM data in compliance with HIPAA.
Troubleshoot basic technical issues to minimize disruptions.
Participate in activities designed to improve customer satisfaction and business performance.

Benefits

Medical
Dental
Vision
Life
STD/LTD
401(k)
accrue up to 18 days of Annual Leave per year (includes 8 holidays)
Sick Leave (0.0333) hours of sick leave for each hour of work) capped at 64 hours per year
Tuition Reimbursement
Employee Stock Purchase Plan