Sr. Client Service Specialist - A Schedule - Sun- Tue, e/o Weds - 7:00am to 7:00pm - LUK

Crane Worldwide Logistics • Florence, KY

59d • Onsite

About The Position

This role is responsible for responding to client inquiries, orders, and complaints. The specialist will investigate and resolve issues related to orders, delivery dates, service, and inbound shipments, often working with vendors and clients. While responses are typically routine, the position may require deviating from standard procedures. The role also involves recording problem areas and ensuring client satisfaction through effective problem-solving and follow-up.

Requirements

• High School Diploma or GED
• 2-4 years client service experience
• Client Service skills
• Quality Focus
• Problem Solving
• Freight Forwarding Knowledge
• Documentation Skills
• Listening
• Resolving Conflict
• Ability to Multi-task

Nice To Haves

• Professional certification may be required in some areas

Responsibilities

• Responds to orders, general client inquiries, invoice questions, and client complaints.
• Records consistent problem areas.
• Resolves issues with orders, delivery dates, or service.
• Resolves client complaints by determining the cause, selecting and explaining solutions, expediting corrections or adjustments, and following up to ensure resolution.
• Investigates and resolves issues with orders, delivery dates, or service, including working with vendors and clients.
• Investigates and resolves issues with inbound shipments, including working with vendors and clients.
• Performs other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED