Sr. Client Service Specialist - Third Shift

. Crane Worldwide Logistics . • Atlanta, GA

28d • Onsite

About The Position

This position is responsible for responding to orders, general client inquiries, invoice questions, and client complaints. The role involves recording consistent problem areas, resolving issues with orders, delivery dates, or service, and determining the best solution to solve client complaints. Responses are predominantly routine but may require deviation from standard procedures. Other duties may be assigned.

Requirements

• High School Diploma or GED
• 2-4 years client service experience
• Client Service skills
• Quality Focus
• Problem Solving
• Freight Forwarding Knowledge
• Documentation Skills
• Listening
• Resolving Conflict
• Ability to Multi-task

Responsibilities

• Responds to orders, general client inquiries, invoice questions and client complaints.
• Records consistent problem areas.
• Resolves issues with orders, delivery dates or service.
• Resolves the client's complaint by determining the cause of the problem, selecting and explaining the best solution, expediting corrections or adjustments, and following up to ensure resolution.
• Performs other duties as assigned.

Benefits

• Quarterly Incentive Plan
• 136 hours of Paid Time Off (17 days per year)
• Medical benefits
• Dental benefits
• Vision benefits
• Tuition Reimbursement
• Employee Referral Bonuses
• Employee Recognition and Rewards Program
• Paid Volunteer Time
• Employee Discounts
• Wellness Incentives

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED