Sr. Client Service Specialist - Third Shift, Monday to Friday, 9:00pm to 5:30am

. Crane Worldwide Logistics . • Buckeye, AZ

5d • Onsite

About The Position

This role is responsible for handling client inquiries, orders, and complaints, primarily during the third shift (Monday to Friday, 9:00 PM to 5:30 AM). The specialist will resolve issues related to orders, delivery dates, and service, and will document recurring problems. While responses are typically routine, there may be instances requiring deviation from standard procedures. The job may involve extended periods of sitting or standing and the use of standard office equipment. Reasonable accommodations are available for individuals with disabilities.

Requirements

• High School Diploma or GED
• 2-4 years client service experience
• Client Service skills
• Quality Focus
• Problem Solving
• Freight Forwarding Knowledge
• Documentation Skills
• Listening
• Resolving Conflict
• Ability to Multi-task

Responsibilities

• Respond to orders, general client inquiries, invoice questions, and client complaints.
• Record consistent problem areas.
• Resolve issues with orders, delivery dates, or service.
• Determine the cause of client problems, select and explain the best solution, expedite corrections or adjustments, and follow up to ensure resolution.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED