Client Service Lead - Second Shift; Monday to Friday; 1:00pm to 9:30pm

. Crane Worldwide Logistics .•Buckeye, AZ

5d•Onsite

About The Position

This role serves as a Client Service Lead, primarily responsible for handling client inquiries, orders, and complaints, particularly during the second shift (Monday to Friday, 1:00 PM to 9:30 PM). The position involves resolving client issues, determining the cause of problems, and implementing solutions. It also includes providing leadership, coaching, and training to a team of client service specialists. The company emphasizes a Great Place to Work environment with excellent benefits.

Requirements

High School Diploma or GED
3-5 years client service experience
Client Service skills
Quality Focus
Problem Solving
Freight Forwarding Knowledge
Documentation Skills
Listening
Resolving Conflict
Ability to Multi-task
Extended sitting or standing
Use of standard office equipment
Must pass an E-Verify Check

Responsibilities

Responds to orders, general client inquiries, invoice questions, and client complaints.
Records consistent problem areas.
Resolves issues with orders, delivery dates, or service.
Resolves client complaints by determining the cause of the problem, selecting and explaining the best solution, expediting corrections or adjustments, and following up to ensure resolution.
Handles client responses that may require deviation from standard procedures.
Provides leadership, coaching, and training to a team of client service specialists.
Performs other duties as assigned.