Client Service Specialist - Leesburg, VA
About The Position
WhitbeckBeglis PLLC is hiring a Client Services Specialist at its Leesburg, Virginia headquarters. The role takes and directs phone calls, schedules appointments for attorneys, supports paralegals as needed, processes payments, and maintains the employee’s own workflow while assisting colleagues when needed. The position calls for a professional, outgoing, positive, and helpful demeanor; strong customer service and communication skills; and the ability to work independently and collaboratively in a fast-paced environment, under pressure, and with careful attention to detail. The candidate should be eager to work and interested in the legal profession. The job’s physical demands include regularly sitting, using hands to finger, handle, or feel, reaching with hands and arms, and talking or hearing; frequently walking; and occasionally standing, stooping, kneeling, crouching, or crawling. The employee must frequently lift or move up to 10 pounds and occasionally lift or move up to 25 pounds. Close and distance vision are required. Reasonable accommodation may be made for individuals with disabilities to perform the essential functions.
Requirements
- High school diploma or GED, one to three months of related experience and/or training, or an equivalent combination of education and experience.
- Proficiency in Microsoft Office, including Word, Excel, and Outlook.
- Good administration skills and excellent phone etiquette.
- Outgoing, positive disposition and professional business demeanor.
- Excellent customer service and communication skills.
- Ability to work under pressure in a very fast-paced work environment.
- Superior attention to detail and ability to multitask.
- Ability to work independently and with other legal staff.
- Passion for assisting others, especially in times of crisis.
- Eagerness to work and interest in the legal profession.
Responsibilities
- Take and direct phone calls.
- Schedule appointments for attorneys.
- Support paralegals as needed.
- Process payments.
- Maintain activities in their workflow and assist colleagues where needed.
- Work with other legal staff.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Short-term disability insurance
- Long-term disability insurance
- 401(k)
- 14 days of accrued paid time off per year
- 12 paid holidays annually
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
