Dispatcher - Leesburg VA

Keolis America • Leesburg, VA

2d • Hybrid

About The Position

The Dispatcher is responsible for ensuring that drivers report to their scheduled work shifts on time, notifying customers of service delays and interruptions, answering customer calls, arranging coverage for call-offs, ensuring operators depart on time, providing written documentation of incidents, communicating clearly with others, providing clients with information on location and ETA, making cost-effective and operationally efficient decisions regarding trip and driver assignments, monitoring the Transit Radio System (TRS) for radio activities, monitoring the AVL screen to prevent late routes and optimize resource utilization, maintaining the Dispatch Communication log, completing documentation, and performing various administrative duties such as answering calls and filing. This role operates in a high-pressure, fast-paced environment and requires the ability to work all schedules, including nights, weekends, and holidays, within a union environment. The company is committed to safety and environmental protection, and offers equal employment opportunities.

Requirements

• Must be 21+ years of age
• Must have a High School Diploma or equivalent
• Must have at least one (1) year previous experience in dispatch role
• Must be able to read, write and speak English
• Bilingual - English / Spanish
• Must be able to multitask
• Ability to shift priorities and make decisions on detours when necessary
• Must be dependable with reliable transportation to get to and from work
• Computer literate using a Windows-based computer operating systems, which includes Excel
• Strong knowledge of the service area (Multi County area including DC)
• Must be able and willing to work all schedules, that may include nights, weekends and holidays
• Must be able to work in a high-pressure, fast-paced environment and communicate at all times in a professional and courteous manor
• Must able to work in a union environment
• Must be able to pass a pre employment drug screen and background check
• Applicants must be authorized to work in the United States. Keolis does not sponsor visas for this position

Nice To Haves

• Previous experience in the transit industry either as a driver or dispatcher, preferably in a paratransit environment a plus

Responsibilities

• Ensure that each driver reports at their scheduled work shift time
• Notify customers of service delays and interruptions via software
• Answer customer calls and give directions and ETA
• Arrange coverage for any call offs within driver staffing
• Ensure all operators pull out on time
• Provide written documentation of incidents which may require follow-up action but not limited to call outs by operators
• Communicate clearly with others both verbally and in writing using the English language
• Promptly provide client with information on location and ETA
• Make cost-effective and operationally efficient decisions regarding assignment or movement of trips and/or drivers
• Monitor Transit Radio System (TRS) messages of radio actives of bus and sedan operators in the field
• Monitor AVL screen to identify and prevent late running routes and to optimize utilization of standby and/or extra board resources based on proximity to affected destinations
• Maintain Dispatch Communication log and complete all applicable documentation
• Perform various administrative duties; answer incoming calls, courtesy calls and filing etc.
• Other duties as required

Benefits

• Competitive compensation and benefits
• Opportunities for development and growth throughout an exciting and rewarding career
• The safest work environment possible

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED