Client Service Representative

Howard Air•Phoenix, AZ

8d•$18 - $24•Onsite

About The Position

We are seeking a friendly, detail-oriented, and customer-focused individual to join our team as a Client Service Representative. In this role, you will serve as the first point of contact for our customers, providing exceptional support and ensuring a positive experience with our company. Shift for this role: Monday - Friday or Tuesday - Saturday

Requirements

Excellent communication skills, both verbal and written.
Strong problem-solving skills and the ability to think critically.
Proficiency with computers and CRM software; ability to learn new systems quickly.
Ability to remain calm under pressure and handle challenging situations with tact.
Flexible availability, including evenings or weekends, as required.

Nice To Haves

Prior experience in customer service, call centers, or a similar role is preferred.

Responsibilities

Answer high volume inbound phone calls to schedule service appointments.
Schedule service maintenance, breakdown repairs, and new equipment installations.
Manage inbound email and web portal inquiries.
Make outbound calls to existing clients to coordinate service appointments.
Assist the sales team with tasks such as: Report and track sales performance, Educate clients about our products and services, Scheduling sales appointments
Act as a liaison between customers and internal teams to ensure needs are met and communication is clear across departments.