Client Service Representative

Trane Italia•Fishers, IN

10d•$41,000 - $97,800•Hybrid

About The Position

Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including Trane® and Thermo King, sustainability is not just how we do business—it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world. Learn about our benefits designed for you to Thrive at work and at home. We boldly go.

Requirements

4+ years of formal educations (Business, Engineering) OR 4 years of successful inside sales experience.
Must possess a valid driver’s license for a minimum of 12 months, with no major or frequent traffic violations included, but not limited to: : DUI, Hit & Run, License Suspension, Reckless/Careless Driving or multiple smaller infractions or preventable collisions in the previous 3 years.

Responsibilities

Acts as a customer advocate to ensure that customer needs are met and exceeded, resulting in high satisfaction rates, retention, quotes, pull-through, and service agreement base growth.
Provides assistance in the account management process for existing clients, including the identification and execution of additional services.
Serves as the primary contact for assigned customers to ensure they are satisfied with existing services, leading to account retention.
Collaborates with Service Account Managers to ensure successful execution of service products, renewals, and service agreement renewals.
Assesses and evaluates potential service agreement opportunities at startup.
Actively makes outbound calls leveraging open WIP, Salesforce reporting, Linkage, Lost SA list, T&M work orders, new equipment start-ups, etc.
Owns and updates the asset linkage tool.
Follows up on SMP, connectivity reports, VRF lists (outdated equipment lists), and BCU upgrades.
Owns follow-ups on expiring quick quotes internally and externally.
Owns follow-ups on old non-service agreement customer calls using GANT charts.