Dunwoody Veterinary Center - Customer Service Representative

VCA Animal Hospitals•Dunwoody, GA

1d•Onsite

About The Position

Dunwoody Veterinary Center is seeking an experienced Client Service Representative to join their team. The center's mission is to prioritize pet health and provide excellent service, aiming to exceed pet owner expectations. As the face of Dunwoody Veterinary Center, the Client Service Representative is crucial for building and maintaining customer trust and confidence. VCA Animal Hospitals, a leader in veterinary care, is committed to the future of veterinary medicine, positively impacting pets, people, and communities. They provide primary, emergency, urgent, and specialty care to over four million pets annually, investing in cutting-edge tools, training, and technology. VCA employs 35,000 Associates, including nearly 7,000 veterinarians, 4,000 credentialed technicians, and over 10,000 veterinary assistants, all dedicated to providing the best medical care.

Requirements

Experience as a Client Service Representative

Responsibilities

Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms
Scheduling and confirming appointments
Placing outbound calls for follow-ups and reaching out to prospective clients
Presenting and explaining fees, including processing payments
Recommending, selecting, and obtaining products and services, including prescriptions
Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control)
Managing medical records, charts, reports and correspondence
Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside