Veterinary Customer Service Representative

Alliance Animal Health•Aiken, SC

5h•Onsite

About The Position

Priority Pet Urgent Care is opening a new state-of-the-art clinic in Aiken, providing urgent care for pets every day from 12 pm noon until 10 pm. The mission is to offer easy-to-access quality care, prioritizing pets and valuing teamwork, compassion, and excellence. The company offers a supportive work environment with opportunities for growth and development. The Customer Service Representative will act as a liaison, provide product/services information, and resolve customer problems with accuracy and efficiency. They should be patient, empathetic, passionately communicative, and confident at troubleshooting to ensure excellent service standards and high customer satisfaction. This role requires comfort with various medical outcomes and the ability to withstand unpleasant odors and noises, with potential exposure to bites, scratches, animal waste, and contagious diseases.

Requirements

Experienced Receptionist or Customer Service Representative with a minimum of 1-year veterinary experience
Weekend availability is required
Compassionate and calm team-player
The ability to multi-task
Strong communication skills
Highly organized and possess computer skills
Self-starter with the desire to continue to advance your knowledge and skillset
Comfortable with various medical outcomes
Able to withstand unpleasant odors and noises
May be exposed to bites, scratches, animal waste and potentially contagious diseases

Responsibilities

Maintain the visual appeal of the hospital reception area
Greet and welcome clients and patients
Answer questions and triage client concerns
Answer calls or emails and direct to the appropriate party for resolution
Schedule appointments to maximize efficiency and daily flow
Check in and check out clients and process payments
Offer friendly emotional support in a compassionate and discreet manner during times of need to our clients

Benefits

Comprehensive Benefits (health, dental, vision, liability, 401k & 401K matching program, life & supplemental insurance, HSA, & FSA)
Employee Assistance Program
Paid Vacation and Sick Time for ALL Employees
Paid Bereavement Program
Paid Parental Leave Program
Competitive Compensation
Continuing Education Allowance (applies to licensed/registered/certified roles)
Tuition Assistance Program
Access to a CVA/CVT/CVPM Partnership through Penn Foster
Career Development Opportunities
Referral Bonus Program for most positions!
Additional Benefits May Also Be Available (i.e. Personal Pet Discounts, Holiday Pay, Uniform Allowance, Bonuses etc)