Veterinary Customer Service Representative
About The Position
Are you a customer service pro with a passion for helping people and their pets? Join our fast-paced animal emergency team as a Client Service Representative (CSR) , where exceptional service meets compassionate care. We are currently hiring for day/swing and night/swing positions. Why You’ll Love It Here At our clinic, our CSRs are the heartbeat of client and patient interactions. We pride ourselves on providing top-tier customer service , ensuring every client feels supported during stressful moments. What You’ll Do Be a calming presence: Stay level-headed and professional in emergency situations while providing support and solutions for emotional clients. Master the art of de-escalation: Use empathy and communication skills to address and resolve concerns. Teamwork is key: Collaborate with veterinary staff and fellow CSRs to maintain smooth operations and outstanding client care. Stay sharp and grow: Participate in monthly training sessions and complete continuing education hours annually. What We’re Looking For Customer-focused: You have a knack for connecting with people and delivering memorable service. Cool under pressure: You excel in high-stress environments and think on your feet. A team player: You thrive in a collaborative environment and are always ready to lend a helping hand. Eager to learn: You’re excited about continuous learning and professional development opportunities. Opportunities for Growth We value career advancement! Leadership positions are available for motivated team members looking to grow within our clinic. Benefits of Joining Us Competitive pay Ongoing education and training opportunities A supportive, team-oriented work environment The chance to make a real difference in the lives of pets and their people If you’re ready to bring your customer service expertise to a fulfilling role in veterinary care, apply today!
Requirements
- Experienced Receptionist with a minimum of 1-year veterinary experience preferred
- Our night shift position will require previous veterinary CSR experience.
- We are open 24 hours and will require both day and overnight shifts to also be available to cover our 1pm - 1am swing shifts as needed.
- Compassionate and calm team-player.
- The ability to multi-task.
- Strong communication skills are a must!
- Highly organized and possess computer skills.
- Self-starter with the desire to continue to advance your knowledge and skillset.
Responsibilities
- Stay level-headed and professional in emergency situations while providing support and solutions for emotional clients.
- Use empathy and communication skills to address and resolve concerns.
- Collaborate with veterinary staff and fellow CSRs to maintain smooth operations and outstanding client care.
- Participate in monthly training sessions and complete continuing education hours annually.
Benefits
- Comprehensive Benefits (health, dental, vision, liability, 401k & 401K matching program, life & supplemental insurance, HSA, & FSA)
- Employee Assistance Program
- Paid Vacation and Sick Time for ALL Employees
- Paid Bereavement Program
- Paid Parental Leave Program
- Competitive Compensation
- Continuing Education Allowance (applies to licensed/registered/certified roles)
- Tuition Assistance Program
- Access to a CVA/CVT/CVPM Partnership through Penn Foster
- Career Development Opportunities
- Referral Bonus Program for most positions!
- Additional Benefits May Also Be Available (i.e. Personal Pet Discounts, Holiday Pay, Uniform Allowance, Bonuses etc.)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
