Veterinary Customer Service Representative

PriorityPet Urgent Care of Aiken•Aiken, SC

10h•Onsite

About The Position

Looking for a fulfilling career where you can make a real difference in the lives of pets and their owners? We are excited to announce the opening of the brand new Priority Pet Urgent Care state-of-the-art clinic here in Aiken! We are available for urgent care pet needs every day of the week from 12 pm noon until 10 pm. We are eager and ready to serve the local community and their pets! The Priority Pet Urgent Care mission is committed to providing easy-to-access quality care with a promise to our clients that their pets are our priority. We value teamwork, compassion, and excellence, offering a supportive work environment with opportunities for growth and development. We look forward to connecting! To learn more about us, please visit our website at https://prioritypetaiken.com/

Requirements

Customer-oriented service representative
Act as a liaison, provide product/services information, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency
Patient, empathetic and passionately communicative
Confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints
Ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction
Experienced Receptionist or Customer Service Representative with a minimum of 1-year veterinary experience
Weekend availability is required
Compassionate and calm team-player
The ability to multi-task
Strong communication skills
Highly organized and possess computer skills
Self-starter with the desire to continue to advance your knowledge and skillset

Responsibilities

Maintain the visual appeal of the hospital reception area
Greet and welcome clients and patients
Answer questions and triage client concerns
Answer calls or emails and direct to the appropriate party for resolution
Schedule appointments to maximize efficiency and daily flow
Check in and check out clients and process payments
Offer friendly emotional support in a compassionate and discreet manner during times of need to our clients
Must be comfortable with various medical outcomes
Must be able to withstand unpleasant odors and noises
May be exposed to bites, scratches, animal waste and potentially contagious diseases

Benefits

Comprehensive Benefits (health, dental, vision, liability, 401k & 401K matching program, life & supplemental insurance, HSA, & FSA)
Employee Assistance Program
Paid Vacation and Sick Time for ALL Employees
Paid Bereavement Program
Paid Parental Leave Program
Competitive Compensation
Continuing Education Allowance (applies to licensed/registered/certified roles)
Tuition Assistance Program
Access to a CVA/CVT/CVPM Partnership through Penn Foster
Career Development Opportunities
Referral Bonus Program for most positions!
Additional Benefits May Also Be Available (i.e. Personal Pet Discounts, Holiday Pay, Uniform Allowance, Bonuses etc)