Client Service Representative - Locum PT position

VCA Animal Hospitals • Columbia, MD

6d • $17 - $19 • Onsite

About The Position

VCA Columbia Animal Hospital at Centre Park is seeking an Experienced Client Service Representative to join their team full time. This AAHA-Accredited, General Practice hospital is located in Columbia, Maryland, and serves the Baltimore Washington area. The team is dedicated to providing progressive medicine with compassion. They foster an inclusive work environment where employees can focus on their career, happiness, and the patients they serve.

Requirements

• Experienced Client Service Representative
• Ability to make personal connections
• Eager to provide a compassionate first contact to pet parents
• Skills in a supportive environment

Nice To Haves

• Leadership opportunities
• Opportunity to teach and mentor

Responsibilities

• Greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
• Managing medical records, charts, reports and correspondence.
• Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside.

Benefits

• Medical, Dental & Vision insurance
• 401(k)
• Generous employee pet care discounts
• Life and Long Term Disability insurance
• Paid Parental leave
• Paid vacation/sick days
• Free wellness subscriptions (Head Space)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed