Client Service Representative

Mutual Savings Association • Oskaloosa, KS

8d • Onsite

About The Position

Start a meaningful career with one of the top community banks in the country. At Mutual Savings Association, our Client Service Representatives do more than process transactions. They welcome clients, build relationships, solve problems, and help connect people with the right financial solutions. Recognized as the 2025 Extraordinary Bank of the Year, Mutual Savings Association is a high-performing community banking team committed to exceptional service, strong local relationships, and helping our clients, teammates, and communities thrive. We are looking for a Client Service Representative who takes pride in doing things right, enjoys helping people, and wants to grow in a professional banking career. If you are dependable, detail-oriented, coachable, and naturally helpful, this could be the opportunity you’ve been looking for.

Requirements

• High school diploma or equivalent required.
• Exceptional client service, communication, and problem-solving skills.
• Strong attention to detail and commitment to accuracy.
• Ability to follow procedures, maintain confidentiality, and learn banking systems.
• A professional, dependable, and positive attitude.
• A drive to learn, grow, and help others succeed.

Nice To Haves

• Prior banking or cash handling experience preferred, but not required.
• Retail, restaurant, office, or client service experience is helpful.

Responsibilities

• Serve with excellence. Welcome clients with warmth, professionalism, and a helpful attitude in every interaction.
• Support everyday banking needs. Process deposits, withdrawals, payments, transfers, and other client transactions accurately and efficiently.
• Build trusted relationships. Listen carefully, answer basic account questions, and help clients feel confident and cared for.
• Connect clients with solutions. Identify when a client may need additional support and make appropriate referrals to the right team member.
• Protect and perfect. Follow all cash handling, balancing, security, fraud prevention, confidentiality, and compliance procedures.
• Grow your knowledge. Complete training and continue building your understanding of banking products, services, systems, and client service expectations.
• Contribute to the team. Help maintain a clean, organized, professional branch environment and support a culture of teamwork and accountability.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED