About The Position

We are building a relationship-oriented bank for the modern world and are seeking talented, passionate professionals dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and ambitions, empowering you to make a meaningful impact and feel truly valued. This posting is for a role we regularly recruit for to support our talent pipeline. We are excited to host a Meet & Greet Career Night on September 9th, 2026, in Courtenay, offering networking opportunities for candidates historically under-represented in financial services, including Indigenous peoples, Persons with disabilities, the Black community, LGBTQ+, and People of color. As a member of the Personal and Business Banking Team, you’ll work in a fast-paced Banking Center, utilizing your knowledge of financial services products to assist clients with their day-to-day banking needs. You will be the first line of support, answering questions, assisting with transactions, and proactively connecting clients with the right team members to help them achieve their financial goals. This role requires flexibility to work banking center hours, potentially including evenings and weekends, and at multiple banking centers within a reasonable travel distance. To successfully perform the work, you’ll be on-site full-time.

Requirements

  • Must be legally eligible to work at the specified location(s) and have a valid work or study permit where applicable.
  • Client Issue Resolution
  • Client Service
  • Customer Experience (CX)
  • Digital Literacy
  • Empathy
  • Financial Products
  • Interpersonal Communication
  • Standards Compliance
  • Transaction Services

Nice To Haves

  • Historically under-represented in financial services including Indigenous peoples, Persons with disabilities, Black community, LGBTQ+, and People of color.

Responsibilities

  • Help clients manage their accounts and products.
  • Focus on the client experience and make interactions meaningful.
  • Connect clients to the right CIBC team members who can help them reach their goals.
  • Listen, ask questions, and put yourself in the client’s shoes.
  • Take accountability for client issues and know when to lean on others to create a better solution together.
  • Become a technology expert and introduce clients to our mobile banking applications.

Benefits

  • Competitive salary
  • Incentive pay
  • Banking benefits
  • Benefits program
  • Defined benefit pension plan
  • Employee share purchase plan
  • Vacation offering
  • Wellbeing support
  • MomentMakers, our social, points-based recognition program
  • Purpose Day; a paid day off dedicated for you to use to invest in your growth and development
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