Client Service Representative - Medical Office Administration

ProResp, Inc.•Ottawa, ON

2d•Onsite

About The Position

Client Service Representative (Medical Administration) at ProResp plays an essential administrative role ensuring the success of community respiratory care. This role involves direct interaction with patients to coordinate and schedule services, as well as managing office administration, billing, account reconciliation, and inventory management. ProResp utilizes mobile and desktop CRM applications for real-time management of patient files and referral processes. The company promotes a safe, inclusive, socially responsible environment where employees work collaboratively as part of a diverse team passionate about helping people breathe.

Requirements

3+ years’ experience in a front-line administrative support role.
Strong skills in general office procedures such as electronic and paper patient records/file management, accounts receivable, invoicing, and inventory management
English communication skills, situational sensitivity with patients, families, and referral sources
Demonstrated self-management and self-motivation skills, with the ability to work independently as well as part of a team
High School required.

Nice To Haves

Medical terminology experience/education is an asset.
Post-secondary education preferred.

Responsibilities

Intake of new patients and maintenance of electronic patient records
Provide high quality customer service both in-person and on the phone in a fast-paced environment with multiple priorities and competing demands.
First point of contact for service requests; liaise between patients and staff providing services in community: appointments and scheduling, products, and general information.
Process referrals, orders, and triage priorities as appropriate
Resolve customer concerns with empathy and compassion while adhering to established procedures.
Process client purchases and complete necessary invoicing, control accounts receivable
Maintain inventory of in-stock respiratory products and equipment, office supplies, perform daily receiving and participate in regular inventory counts

Benefits

Full time, reliable employment with consistent office hours
3 weeks paid vacation to start
Comprehensive benefits including health and dental, pension, EAP (Employee Assistance Program), health spending account and more
Paid sick days and annual wellness/floater day
Annual incentive payment program
Company growth incentive program
Providing a voice in employee surveys and open-door dialogue
Annual performance and salary reviews
Challenging careers that impact patient care and the opportunity to learn constantly
A positive, ethical and socially inclusive work environment that is supportive of professional development