Medical Office Assistant (Client Service Coordinator)

Careica Health • Duncan, BC

5d • Onsite

About The Position

Are you interested in making a difference in the field of healthcare? Would it give you satisfaction to be part of a team that contributes to improving the health and well-being of others? If you enjoy providing enthusiastic customer service in-person and over the phone, this may be a fit for you! In a typical day at our Sleep Apnea Clinic, you’ll be excited to start the morning with a coffee in-hand, energized and self-motivated to be the face of Pacific Sleep Care. Our clients’ first interactions happen with you, and after hearing your kind voice and soothing empathy they will feel great about choosing Pacific Sleep for their therapy needs. You’re the quarterback of the operation in that you are booking appointments, speaking with clients in-clinic and over the phone, as well as having them complete forms - sometimes all at the same time, so you embrace multitasking and thrive on the challenges it presents. We are a specialized provider, so you’ll always welcome the opportunity to educate/empower clients on our unique services, processes and equipment. Following their clinical appointment, it will be your responsibility to process payment and send them home with a smile on their face. There are also basic inventory management, weekly reports and audits. On occasion, you will be required to attend training or provide coverage at our Sleep Apnea Clinic in Nanaimo.

Requirements

• Completion of high school
• Exceptional customer service
• Well organized
• Tech savvy (able to confidently use Google Suites)
• An eagerness to embrace Pacific Sleep Care’s culture

Nice To Haves

• Medical office education or experience

Responsibilities

• Booking appointments
• Speaking with clients in-clinic and over the phone
• Having clients complete forms
• Educating/empowering clients on services, processes and equipment
• Processing payments
• Basic inventory management
• Weekly reports and audits
• Attending training
• Providing coverage at the Sleep Apnea Clinic in Nanaimo

Benefits

• Comprehensive health plan
• RRSP matching
• Three weeks’ vacation
• Annual profit-sharing bonus

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED