Client Service Representative, Days

Ethos Veterinary Health•Houston, TX

1d•$17 - $19•Onsite

About The Position

As a Client Service Representative, you will play a crucial role in supporting our emergency, critical care, and specialty departments while serving as the first point of contact for clients and patients. In this fast-paced environment, you will help create a welcoming and compassionate experience for pet owners, coordinate patient admissions and discharges, manage client communications, schedule appointments, process financial transactions, and support the flow of information between clients and the medical team.

Requirements

Outstanding communication and customer service skills, ensuring our clients and referring veterinarians feel valued and supported.
Ability to multitask and navigate unexpected situations with ease.
Ability to provide outstanding service and build positive relationships.
Be a team player who thrives in a collaborative environment, adapting to situations where protocols may not apply and handling unanticipated tasks with grace.
Fluent English skills (speaking & reading) are required for the role.

Nice To Haves

Fluency in multiple languages a plus!

Responsibilities

Inform clients and referring veterinarians about our comprehensive services and provide compassionate support over the phone and in person.
Assist clients in scheduling appointments at our multi-specialist hospital, ensuring a seamless and efficient process.
Handle reminder and follow-up communications with finesse, utilizing both phone and email to keep clients informed and engaged.
Accurately update and maintain client/pet records and files, ensuring a meticulous approach to detail.