Client Service Representative

VCA Animal Hospitals • Grand Rapids, MI

10d • Onsite

About The Position

At VCA Knapp’s Corner Animal Hospital, we believe in treating “your best friend like our best friend.” That commitment shows up in every interaction—with our patients and their people. We’re looking for a confident, service-driven Client Service Representative who is ready to be the face of our hospital and play a key role in creating an exceptional client experience every day. Be part of a modern, growing hospital where your role truly matters. Work alongside a collaborative, positive team that enjoys what they do. Step into a position with real responsibility and influence over daily workflow. Help bring our mission to life by building meaningful connections with every client. Grow your skills in an environment that values initiative, accountability, and professionalism.

Requirements

• Strong customer service background required
• Someone who is confident, proactive, and thrives in a high-expectation role
• A natural communicator who can build trust quickly with a wide variety of clients
• Highly organized with the ability to multitask and prioritize effectively
• A problem-solver who takes ownership and follows through
• A dependable team player who is willing to step in and support wherever needed
• Someone who takes pride in being the face of the hospital and a standard-setter for client experience

Nice To Haves

• veterinary experience preferred, but not required for the right candidate

Responsibilities

• Serve as the first impression and lasting connection for our clients
• Deliver a seamless, high-quality experience from check-in to check-out
• Confidently manage phones, scheduling, and client communication
• Partner closely with hospital leadership to maintain flow and efficiency throughout the day
• Anticipate needs, solve problems, and keep the front end running smoothly
• Balance multiple priorities in a fast-paced environment with professionalism and composure
• Represent the hospital with confidence, empathy, and a commitment to treating every pet like our own best friend

Benefits

• Paid vacation, sick time, and holidays
• Medical, dental, and vision insurance
• HSA and FSA options
• Generous pet care discounts
• Free mental health support (Lyra) and wellness subscriptions (Headspace)
• Company-paid life, short- and long-term disability insurance
• Paid parental leave
• 401(k) with company match
• Growth and development opportunities within VCA and Mars Veterinary Health
• Dedicated onboarding and training support
• Associate-led equity, inclusion, and diversity groups
• competitive compensation
• paid vacation/sick days
• 401(k)
• generous employee pet discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed