Client Service Representative

VCA Animal Hospitals•Columbia, MD

4d•Onsite

About The Position

We are seeking an experienced Client Service Representative to join our team. The successful candidate will be a believer in the possibilities of high quality veterinary medicine and patient care—with the expertise and technical know-how to make them happen. In this position you will be supporting our Doctor and Technician teams by creating a positive, low-stress atmosphere for our clients and patients. We’re looking for a "service extraordinaire" to join us in delivering our mission to our clients and their pets.

Requirements

Must be able to work 30-40 hours per week
Must be able to work morning, afternoon, and evening shifts (weekends not required)
Must be comfortable communicating via technology (email, text, smart phone apps, etc.)
Must have excellent verbal and written communication skills
Must have at least 1 year reception or relevant customer service experience
Veterinary Client Service Preferred
Bilingual candidates encouraged to apply!

Responsibilities

Greeting visitors and making them feel welcome and comfortable
Effectively communicate with current and prospective clients
Effectively communicate with doctors and fellow teammates
Work closely with teammates to ensure a low stress and compassionate environment
Working closely with clients to promote long lasting and trusting relationships
Scheduling and confirming appointments
Presenting and explaining fees, including processing payments
Recommending, selecting, and obtaining products and services, including prescriptions
Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control)
Accurately maintain medical records, reports
Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside