Customer Service Representative - Emerald City Emergency Clinic
About The Position
Emerald City Emergency Clinic is seeking an enthusiastic and empathetic Client Service Representative (CSR) to join our supportive and dedicated emergency team. Emergency or veterinary experience is a plus, but we’re happy to train the right candidate who brings a positive attitude, strong communication skills, and a passion for helping pets and the people who love them. Our CSRs are the first and last point of contact for our clients and that makes you a vital part of every patient’s journey. Each interaction helps set the tone for exceptional care, trust, and compassion during emotional and sometimes stressful visits. If you enjoy making a meaningful difference every day, this role is for you.
Requirements
- Friendly, professional, and empathetic at all times
- Comfortable multitasking and problem-solving in a fast-paced setting
- Skilled with computers and multi-line phone systems
- Organized, dependable, and an excellent communicator
- Able to lift up to 40 lbs
- Experienced in customer service or reception (veterinary experience preferred, but not required)
Nice To Haves
- Emergency or veterinary experience
Responsibilities
- Welcome clients and manage main lobby operations, including check-ins and check-outs
- Answer and route phone calls professionally and compassionately
- Assist with emergency triage and timely communication
- Perform accurate data entry and utilize computer-based systems
- Help maintain a clean, organized, and welcoming hospital environment
Benefits
- Medical, dental, and vision benefits
- Uniforms provided
- Pet discounts and more!
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
