Veterinary Receptionist - Olympia, WA

Vetcor•Olympia, WA

1d•Onsite

About The Position

Chambers Prairie Animal Hospital is looking for a Client Service Representative to join their team. This role is essential to the hospital experience, welcoming clients, coordinating appointments, managing communication, and ensuring the front desk runs smoothly while creating a warm and supportive environment for pets and their people. The ideal candidate enjoys helping others, loves animals, and thrives in a busy setting where teamwork matters. The hospital emphasizes a "better together" philosophy, fostering a collaborative and positive clinic culture where individuality is celebrated.

Requirements

High school diploma or equivalent
Previous customer service or office experience is preferred but not required
Strong verbal and written communication skills
Excellent interpersonal abilities
A friendly, approachable, and professional demeanor
Strong organizational and time-management skills
The ability to multitask effectively in a fast-paced environment
Careful attention to detail
Comfort using computers and basic office technology
A genuine love for animals and desire to help pet owners
Compassion and empathy for clients, coworkers, and yourself
A positive, dependable, and team-oriented attitude
The willingness to ask for help when needed and offer help to others
The ability to remain calm and professional during busy or emotional situations
A sense of humor and willingness to bring your authentic self to work

Responsibilities

Greet clients and their pets with warmth, professionalism, and a friendly attitude
Serve as a primary point of contact for clients in person and by phone
Answer incoming calls and respond to client questions
Schedule appointments and coordinate the hospital calendar
Help manage client inquiries and route medical concerns appropriately
Check clients and patients in and out for appointments
Maintain accurate client and patient records
Update information within the hospital’s practice management system
Assist with billing and payment processes
Help coordinate veterinary services, procedures, and follow-up needs
Communicate hospital policies, scheduling information, and service details clearly
Support veterinarians, technicians, and assistants as needed
Maintain confidentiality of client and patient information
Help manage client expectations during busy or stressful situations
Provide empathetic support during sensitive or emotional conversations
Maintain a clean, organized, and welcoming reception area
Support teammates and contribute to an efficient front-desk workflow
Help create a positive experience for every client and patient