Client Service Representative

VCA Animal Hospitals•Swartz Creek, MI

1d•Onsite

About The Position

Client Service Representative at VCA Swartz Creek Animal Hospital. This is a part-time opportunity. At VCA Swartz Creek Animal Hospital, we help pets live long, healthy and happy lives. We deliver the best medical care for pets and the best experience for pet owners. Our veterinarians, technicians and other pet-friendly support staff are trained to the highest standards. Their thorough knowledge of the latest procedures and medications ensures that all our patients receive the best in preventive and healing care.

Requirements

As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities.
The CSR is the pivot around which the hospital operates.

Responsibilities

Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
Scheduling and confirming appointments.
Placing outbound calls for follow-ups and reaching out to prospective clients.
Presenting and explaining fees, including processing payments.
Recommending, selecting, and obtaining products and services, including prescriptions.
Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
Managing medical records, charts, reports and correspondence.
Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside.