Client Service Representative
About The Position
The Client Service Representative is responsible for a variety of customer service functions, including greeting visitors, answering telephones, and guiding clients and their pets to exam rooms. Key duties involve scheduling and confirming appointments, making outbound calls for follow-ups, and reaching out to prospective clients. The role also entails presenting and explaining fees, processing payments, and recommending and obtaining products and services, including prescriptions. Additionally, the representative will answer questions, educate clients on general animal husbandry and non-medical pet care (such as heartworm prevention, housebreaking, and flea & tick control), and manage medical records, charts, reports, and correspondence.
Requirements
- At least one year of proven past experience helping customers
- High School Diploma/GED or equivalent
- Excellent listening and communication skills
- Compassion for pets and people—as well as awareness and understanding of others’ reactions
- Proven decision-making skills to choose the most appropriate course of action
- The ability to integrate new information into problem-solving
- Proficiency in Microsoft Office
- Willingness to work non-traditional hours, including nights, weekends and holidays
- The ability to lift up to 40 lbs. and be exposed to hazards associated with pets such as allergies, contagious diseases, noises, odors, bites, scratches, and animal waste
Responsibilities
- Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms
- Scheduling and confirming appointments
- Placing outbound calls for follow-ups and reaching out to prospective clients
- Presenting and explaining fees, including processing payments
- Recommending, selecting, and obtaining products and services, including prescriptions
- Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control)
- Managing medical records, charts, reports and correspondence
Benefits
- competitive compensation
- comprehensive benefits package
- medical/dental/vision
- paid vacation (for F/T employees only)
- 401(k)
- generous personal pet care discounts
- paid vacation/sick days
- generous employee pet discounts
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
