Client Service Representative

CIBC • Ucluelet, BC

12d • Onsite

About The Position

As a member of the Personal and Business Banking Team at CIBC, the Client Service Representative works in a fast-paced Banking Center. This role involves using knowledge of financial services products to assist clients with their day-to-day banking needs, including answering questions, assisting with transactions, and proactively connecting clients with appropriate team members to help them achieve their financial goals. The position serves as the first line of support for clients. The role requires flexibility to work banking centre hours, which may include evenings and weekends, and to work at multiple banking centres within a reasonable travel distance. The work environment is on-site full-time.

Requirements

• Knowledge of financial services products to help clients with their day-to-day banking needs
• Flexibility to work banking centre hours which may include evenings and weekends
• Flexibility to work at multiple banking centres within a reasonable travel distance
• Ability to put clients first and engage with purpose to find the right solutions
• Motivation by accomplishing goals and delivering your best to make a difference
• Passion about people and finding meaning in relationships
• Ability to connect with others through respect and authenticity
• Passion about growing your knowledge and a strong sense of curiosity
• Ability to care about people and respect different perspectives
• Ability to listen to and learn from the experiences of others
• Adherence to values: trust, teamwork, and accountability
• Legally eligible to work at the location(s) specified
• Possess a valid work or study permit where applicable
• Skills: Customer Service, Digital Literacy, Financial Processing, Online Banking, Organizational Efficiency, Teamwork

Responsibilities

• Help clients manage their accounts and products
• Focus on the client experience and make interactions meaningful
• Connect clients to the right CIBC team members who can help them reach their goals
• Listen, ask questions, and put yourself in the client’s shoes
• Act like an owner by taking accountability for client issues
• Know when to lean on others to create a better solution together
• Become a technology expert
• Share your knowledge by introducing clients to our mobile banking applications, helping them to better manage their banking needs

Benefits

• Competitive salary
• Incentive pay
• Banking benefits
• Benefits program
• Defined benefit pension plan
• Employee share purchase plan
• Vacation offering
• Wellbeing support
• MomentMakers, our social, points-based recognition program
• Purpose Day; a paid day off dedicated for you to use to invest in your growth and development

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees