Veterinary Client Service Representative - Toms River, NJ

Veritas Veterinary Partners • Toms River, NJ

8d • Onsite

About The Position

The Client Service Representative is one of the most important positions in our emergent clinic as you are on the front lines, there to greet each client who walks in the door, setting the stage for a positive client experience. Our CSRs are ambassadors of GSVS and will be responsible for checking clients in and out of the hospital, booking appointments, taking payments, and fielding busy phone lines. This position requires experience in a fast-paced customer facing role, and while veterinary experience is preferred, we would happily train and invest in the right candidate.

Requirements

• 1+ years experience in a client service role
• Experience in animal related field
• Excellent communication skills
• Ability to answer multiple phone lines
• Data entry and attention to detail
• Comfort with taking deposits and discussing financial questions with clients
• Empathy and compassion for our clients
• Ability to be discreet and professional when appropriate
• Ability to work in a highly collaborative environment and commitment to develop long-term relationships with colleagues, clients, and community
• Positive outlook and ability to work well in a collaborative environment
• Honesty, integrity, and a desire to learn and have fun!
• Ability to speak, read, and write English proficiently

Nice To Haves

• Veterinary experience is preferred
• Additional fluency in other languages is preferred but not required

Responsibilities

• Checking clients in and out of the hospital
• Booking appointments
• Taking payments
• Fielding busy phone lines

Benefits

• Competitive salary based on your level of experience
• Health, dental, and vision insurance, with HSA option- some plans paid 100%
• Maternity/Paternity leave
• Retirement Plan – 401K with employer match
• Licensing fees paid for credentialed technicians
• Employee Referral Bonus
• Paid Time off
• Mental health support with Talkspace
• Uniforms provided
• Pet discounts for medical care
• Full Time credentialed technicians eligible for Sign On Bonus

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed