Client Service Representative

VCA Animal Hospitals • South Windsor, CT

8d • Onsite

About The Position

At VCA Valley Animal Hospitals, we take our mission statement – your pet’s health is our top priority and excellent service is our goal – very seriously. With every opportunity, we aim to exceed each pet owner’s expectations. We’re looking for a personable yet highly professional “service extraordinaire” to join us in delivering our mission to our clients and their pets. VCA Valley is a 4 doctor practice open 6 days a week. As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The CSR is the pivot around which the hospital operates.

Requirements

• Personable yet highly professional demeanor.
• Ability to set the tone for the practice.
• Build and maintain customer trust and confidence.
• Handle customer service functions.
• Schedule and confirm appointments.
• Make outbound calls for follow-ups and prospective clients.
• Present and explain fees, process payments.
• Recommend, select, and obtain products and services, including prescriptions.
• Answer questions regarding products and services.
• Educate clients on general animal husbandry and non-medical pet care.
• Manage medical records, charts, reports and correspondence.
• Maintain hospital cleanliness, including removal of animal waste.

Responsibilities

• Greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
• Managing medical records, charts, reports and correspondence.
• Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside.

Benefits

• Competitive compensation
• Medical insurance
• Dental insurance
• Vision insurance
• Paid vacation/sick days
• 401(k)
• Generous employee pet discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed