Client Service Representative

VCA Animal Hospitals•New Windsor, NY

7d•Onsite

About The Position

VCA Flannery Animal Hospital is seeking an Experienced Client Service Representative to join their team in New Windsor, NY. This role is crucial as the "face of VCA Flannery," responsible for setting the tone for the practice and building client trust. The Client Service Representative is the central point of operation for the hospital, handling various customer service functions, administrative tasks, and ensuring the facility remains clean and well-maintained. The team is dedicated to providing progressive medicine with compassion and is looking for a like-minded individual to join their supportive environment.

Requirements

Experienced Client Service Representative
Ability to make personal connections.
Eager to provide compassionate first contact to pet parents.
Willingness to advance skills in a supportive environment.
Weekend coverage needed.

Responsibilities

Greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
Scheduling and confirming appointments.
Placing outbound calls for follow-ups and reaching out to prospective clients.
Presenting and explaining fees, including processing payments.
Recommending, selecting, and obtaining products and services, including prescriptions.
Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
Managing medical records, charts, reports, and correspondence.
Hospital maintenance (including removal of animal waste) and ensuring that the facility is neat and clean at all times—both inside and outside.