Client Service Representative - San Francisco, CA
Vetcor•San Francisco, CA
•Onsite
About The Position
The Castro Animal Hospital is seeking a Client Service Representative to join their team. This is a full-time position in a fast-paced, community-focused veterinary hospital located in San Francisco’s vibrant Castro neighborhood. The role involves being a primary point of contact for clients, helping them understand next steps, facilitating communication between families and the medical team, and creating a calmer experience during stressful times. The hospital emphasizes a modern approach to veterinary care with a collaborative team committed to exceptional service.
Requirements
- One year of veterinary client service experience preferred but not required
- Customer service, reception, healthcare, or hospitality experience is helpful
- Excellent phone and in-person communication skills
- Strong organization, time management, and attention to detail, with accurate data entry
- Confidence juggling multiple calls, appointments, and competing priorities
- The ability to stay calm and organized in a fast-paced environment
- Comfort discussing invoices, services, and hospital policies with clients
- Compassion for families and an understanding of the stress they may feel
- A self-motivated, collaborative attitude and willingness to take initiative
- Leadership potential and an interest in continued professional growth
- Availability to work Saturdays as part of the regular schedule
- Ability to stand or sit for extended periods
Nice To Haves
- One year of veterinary client service experience
Responsibilities
- Welcome clients and their pets with warmth, professionalism, and compassion
- Serve as a primary point of contact in person and by phone, answering calls and client questions
- Recognize routine concerns and situations that may need urgent attention, and escalate appropriately
- Schedule and coordinate appointments, prioritizing needs and keeping the hospital calendar organized
- Check clients and patients in and out
- Prepare invoices, explain charges clearly, and process payments accurately
- Enter and maintain accurate client, patient, financial, and medical records
- Coordinate information between clients and the medical team, documenting communications thoroughly
- Communicate hospital policies, services, and next steps, and help manage expectations during busy times
- Provide compassionate support to families whose pets need care
- Maintain the confidentiality of client and patient information
- Support daily hospital flow, administrative tasks, and a positive, efficient workplace
Benefits
- Competitive pay
- 401(k) matching
- Tuition support
- Referral bonuses
- Comprehensive medical, dental, and vision coverage with supplemental options
- Up to three weeks of paid parental leave
- Generous PTO
- Employee pet discounts
- Quarterly team bonuses
- Professional development opportunities
- Continuing education allowance
- Uniform allowance
- Six paid holidays
- Employee Assistance Program
- Employee discount program
- Roth Retirement Savings Plan
- Flexible Spending Account (full-time only)
- 529 Savings Plan
- Supplemental insurance, including accident, critical illness, hospital, short- and long-term disability, legal plan, and employee, spouse, and child-dependent life insurance (full-time only)
- Free or discounted lab work for all employee pets
- Pet food discount program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
