Client Service Representative 2nd Shift
About The Position
Pieper Veterinary is seeking kind, compassionate, and detail-oriented Second Shift Client Service Representatives to join their team of veterinary professionals in their Specialty, Emergency and Primary Care practice in Middletown, Connecticut. The role involves ensuring a positive client experience from the moment they enter the waiting room. The company's vision is to make the community, people, and animals happier and healthier. The ideal candidate will thrive in a fast-paced, high-volume setting, remain calm during stressful situations, and be able to handle patients on a leash or in a carrier. Collaboration and communication are highly valued.
Requirements
- Previous experience in a customer service role, preferably in a veterinary setting, is preferred.
- Familiarity with veterinary terminology or a willingness to learn.
- Excellent verbal and written communication skills to interact with clients, and staff.
- Exceptional interpersonal skills with a warm, friendly, and empathetic approach to clients and their pets.
- Ability to handle challenging client situations with tact, patience, and understanding.
- Ability to manage multiple tasks simultaneously in a fast-paced environment.
- Ability to work collaboratively with veterinarians, technicians, and other staff members to ensure smooth clinic operations.
- Flexibility to assist with other duties as needed and work effectively in a team-oriented environment.
- Reliable, punctual, and dependable with a strong work ethic and a commitment to delivering exceptional service.
- Ability to remain calm and composed under pressure, especially in high-stress or emotional situations.
- Willingness to continue learning and stay updated on best practices in client service and veterinary care.
- Must be 18 years or older to apply.
Nice To Haves
- Experience with EzyVet and Smartflow are an additional plus but not required.
Responsibilities
- Handle patients on a leash or in a carrier.
- Navigate client and interpersonal communication with skill and ease.
- Remain calm during emotional and stressful situations.
- Collaborate with all staff members and provide input.
- Assist with other duties as needed and work effectively in a team-oriented environment.
- Deliver exceptional service.
Benefits
- Supportive culture with social events & team building
- Competitive paid time off & holidays
- Career Growth & Training Opportunities
- Comprehensive medical, dental, and vision insurance
- Mental Health Focused Services
- 401(k) plan with a strong employer match
- Up to 75% employee pet care discount
- Annual uniform allowance
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
