Client Service Representative, Closing Shift

Ethos Veterinary Health•San Antonio, TX

12d•$16 - $18•Onsite

About The Position

MissionVet Specialty & Emergency (MVS) is seeking a compassionate, organized, and service-oriented Veterinary Client Service Representative to join our growing team. At MVS, our Client Service Representatives are the first and last impression for our clients and referring veterinarians. This role is essential in creating a welcoming environment, providing clear communication, and supporting pets and their families during some of their most challenging moments. The purpose of this position is to provide exceptional client service while supporting our emergency, critical care, and specialty departments. Our Client Service Representatives are responsible for answering phones, scheduling appointments, greeting clients, maintaining patient records, processing payments, and communicating important information between clients, referring veterinarians, and our medical teams. Our CSRs enjoy working with people and diverse clients and are caring, friendly, and efficient. They create a warm and welcoming impression while remaining professional and courteous in a fast-paced environment. They understand our services and recommendations and communicate them clearly and confidently to clients. Most importantly, they remain compassionate and empathetic, especially during emotional or emergency situations. Ultimately, it is the CSR who creates a positive first and last impression on our clients. The importance of this role cannot be overstated.

Requirements

At least two years of recent experience in a veterinary or medical environment, with increasing responsibilities preferred.
Outstanding communication and customer service skills.
Ability to multitask and remain organized in a fast-paced environment.
Knowledge of general office practices, receptionist duties, and telephone techniques.
Experience using multi-line phone systems and handling cash and other forms of payment.
Experience maintaining patient records and entering information accurately.
Ability to complete assigned tasks independently and efficiently.
Demonstrated ability to show empathy toward clients and treat animals with respect and compassion.
Fluent English skills (speaking and reading) are required; fluency in multiple languages is a plus.
Ability to submit to drug screening, as we are a drug-free workplace.

Nice To Haves

Knowledge of veterinary medical terminology and procedures and general computer skills.

Responsibilities

Create a warm and welcoming experience for clients, patients, and referring veterinarians.
Answer and direct phone calls while providing compassionate and accurate information.
Schedule appointments across multiple specialty services and emergency departments.
Educate clients and referring veterinarians about hospital services and procedures.
Maintain accurate patient records and update client information promptly.
Process payments and assist with financial transactions accurately and efficiently.
Communicate clearly and professionally with clients, referring veterinarians, and hospital staff.
Remain calm and collected during emergency situations and periods of high activity.
Demonstrate empathy and compassion when interacting with clients experiencing stressful situations.
Handle multiple tasks and interruptions while maintaining excellent customer service.