Client Service Representative - Personal Lines

Superior Insurance Partners LLC • Rockville, IN

7d

About The Position

Superior Insurance Partners is seeking a Client Service Representative for Personal Lines who is enthusiastic about building client relationships, collaborating with the sales team, continually improving, and demonstrating the value the company provides. The role supports clients through responsive service, policy-related tasks, and clear communication while contributing to client satisfaction and renewal activities.

Requirements

• At least 2 years of client service experience in the insurance industry.
• Property and Casualty Insurance License.
• Ability and desire to deliver results.
• Ability to develop professional relationships with internal and external partners.
• Effective communication skills.
• A resilient and adaptable mindset when priorities shift.
• Eagerness to collaborate with all teams and employees.
• Proficiency in Microsoft Office.

Nice To Haves

• Experience with Applied EPIC or AMS360.

Responsibilities

• Effectively manage a high volume of incoming calls.
• Identify and assess client needs to achieve satisfaction.
• Handle quoting, endorsements, and certificates, and contribute to the renewal process.
• Build trusting, sustainable client relationships through open and interactive communication.
• Provide accurate, valid, and complete information using appropriate methods and tools.
• Handle complaints, provide appropriate solutions or alternatives within established time limits, and follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts, and file documents.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed