Client Service Representative

VCA Animal Hospitals • Toms River, NJ

1d • Onsite

About The Position

VCA Toms River Animal Hospital is seeking an Experienced Client Service Representative to join their team full time. The team has a shared devotion to provide progressive medicine with compassion as a driving force. They create and support an inclusive work environment where you can focus on your career, your happiness, and the patients you serve.

Requirements

• Experienced Client Service Representative
• Ability to make personal connections
• Eager to provide a compassionate first contact to pet parents in need
• Ability to advance skills in a supportive environment

Nice To Haves

• The salary range for this position is $16.50-$21.00 / hour

Responsibilities

• Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
• Managing medical records, charts, reports and correspondence.
• Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside.

Benefits

• Leadership opportunities
• Access to the people and financial resources of a large veterinary community
• WOOF University, offering abundant of training in a variety of topics
• Generous employee pet care discounts
• Opportunities to give back through strong Shelter partnerships and VCA Charities
• Competitive wage
• Medical, Dental & Vision insurance
• Opportunity to teach and mentor
• 401(k)
• Free wellness subscriptions (Head Space)
• Life and Long Term Disability insurance
• Paid Parental leave
• Paid vacation/sick days

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed