Client Service Representative
About The Position
VCA Morris Animal Hospital is seeking an experienced Client Service Representative to join their team. VCA Morris Animal Hospital has been established since 1964 and provides a wide range of veterinary services including preventive medicine, internal medicine, dentistry, general surgery, orthopedic surgery, radiology, and ultrasound, as well as boarding. The hospital is located in Lancaster, Ohio, and prides itself on a positive team environment with long-term employees. VCA Animal Hospitals is committed to their mission statement: 'your pet’s health is our top priority and excellent service is our goal,' aiming to exceed client expectations. They are looking for a personable and professional individual to join them in delivering this mission.
Requirements
- Experienced Client Service Representative
Responsibilities
- Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
- Scheduling and confirming appointments and surgical procedures.
- Placing outbound calls for follow-ups and reaching out to prospective clients.
- Presenting and explaining fees, including processing payments.
- Recommending, selecting, and obtaining products and services, including prescriptions.
- Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
- Managing medical records, charts, reports and correspondence.
- Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside.
Benefits
- medical
- dental
- vision
- paid vacation/sick days
- 401(k)
- generous employee pet discounts
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
