Customer Service Representative / Receptionist Full-Time & Part-Time Positions

Cladda Veterinary Emergency Team • Fredericksburg, VA

116d • Onsite

About The Position

Cladda Veterinary Emergency & Specialty Team is seeking a warm, organized, and dependable Client Service Representative for its client care team at its 24-hour emergency and specialty veterinary hospital in Fredericksburg, Virginia. The representative is the first point of contact for clients, including during stressful situations involving their pets, and helps provide a compassionate, efficient client experience in a fast-paced hospital environment. Full-time and part-time positions are available, with mid-day and day shifts noted.

Requirements

• Previous customer service experience is required.
• Strong communication skills and a calm, compassionate demeanor, especially in emotionally difficult situations.
• Ability to multitask and stay organized in a fast-paced, high-volume environment.
• Comfort with phone systems, scheduling software, and basic computer and data-entry tasks.
• Dependability and punctuality, with strong teamwork skills.
• Willingness to work evenings, weekends, holidays, and overnight shifts as needed.
• A positive, professional attitude and a genuine passion for helping people and animals.

Nice To Haves

• Veterinary experience is preferred but not required.

Responsibilities

• Greet and check in clients and patients with warmth and professionalism, including during emergency situations.
• Answer phones, triage incoming calls, and promptly direct urgent concerns to the medical team.
• Schedule and coordinate appointments, referrals, and follow-up care.
• Process payments and support VCCs with explaining estimates; guide clients through financial conversations with clarity and compassion.
• Maintain accurate client and patient records in the practice management system.
• Communicate patient updates between the medical team and waiting clients.
• Help maintain a calm, organized front-of-house environment and manage waiting room flow during busy periods.
• Complete administrative tasks such as filing, records requests, and communication with referring veterinarians.
• Collaborate with technicians, assistants, and veterinarians to support smooth patient and client flow.
• Help keep the lobby and client-facing spaces clean and welcoming.

Benefits

• Competitive hourly pay based on experience.
• Three weeks of PTO for full-time employees.
• Comprehensive medical, dental, and vision coverage.
• 401(k) retirement plan with employer match.
• Continuing education allowance.
• Pet discounts.
• Clothing allowance.
• Collaborative, supportive team culture.
• Opportunities for growth within the hospital.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed