Customer Service Representative / Receptionist Full-Time & Part-Time Positions

Cladda Veterinary Emergency Team•Fredericksburg, VA

4d•Onsite

About The Position

Cladda Veterinary Emergency & Specialty Team is a 24-hour emergency and specialty veterinary hospital serving Fredericksburg, VA and the surrounding region. We combine round-the-clock emergency care with a growing roster of board-certified specialty services, giving our team access to advanced diagnostics, a collaborative multidisciplinary environment, and cases that keep the work interesting. We are seeking a warm, organized, and dependable Client Service Representative to join our client care team. As the first point of contact for clients during some of the most stressful moments they'll face with their pets, you'll set the tone for their entire experience at Cladda. This role is ideal for someone who is calm under pressure, genuinely compassionate, and skilled at balancing empathy with efficiency in a fast-paced, 24-hour hospital environment.

Requirements

Previous customer service experience required
Strong communication skills and a calm, compassionate demeanor, especially in emotionally difficult situations
Ability to multitask and stay organized in a fast-paced, high-volume environment
Comfort with phone systems, scheduling software, and basic computer/data entry tasks
Dependability and punctuality, with strong teamwork skills
Willingness to work evenings, weekends, holidays, and overnight shifts as needed
A positive, professional attitude and a genuine passion for helping people and animals

Nice To Haves

Veterinary experience preferred but not required

Responsibilities

Greet and check in clients and patients with warmth and professionalism, including during high-stress emergency situations
Answer phones, triage incoming calls, and direct urgent concerns to the medical team promptly
Schedule and coordinate appointments, referrals, and follow-up care
Process payments, support our VCC's when needed to explain estimates, and support clients through financial conversations with clarity and compassion
Maintain accurate client and patient records in the practice management system
Communicate patient updates between the medical team and waiting clients
Support a calm, organized front-of-house environment, including managing waiting room flow during busy periods
Assist with administrative tasks such as filing, records requests, and referring veterinarian communication
Collaborate closely with technicians, assistants, and veterinarians to ensure smooth patient and client flow
Help maintain a clean, welcoming lobby and client-facing space