Customer Service Representative - Plano Animal Hospital
About The Position
Plano Animal Hospital is a growing veterinary practice focused on providing exceptional medicine, an outstanding client experience, and meaningful relationships with the pets and families we serve. We are looking for an experienced veterinary professional to join our team as a Client Service Representative (CSR). This is an ideal opportunity for someone who already understands the veterinary environment, loves connecting with clients, and is excited about helping a growing practice become an even bigger part of the Plano community. Have a creative side or a passion for marketing? Even better! We would love to find someone who enjoys social media, community engagement, and building relationships with other local businesses.
Requirements
- 1+ year of veterinary experience required
- Strong client service and communication skills
- Working knowledge of veterinary terminology and hospital workflow
- Confidence communicating with pet owners both in person and over the phone
- Excellent organization and attention to detail
- Ability to prioritize and multitask in a busy veterinary environment
- Self-motivated and comfortable taking initiative
- Dependable, positive, and team-oriented
- Comfortable learning and using veterinary technology and software
- Genuine interest in creating an exceptional experience for clients and their pets
- At least 1 year of veterinary experience in a role such as: Veterinary receptionist or CSR, Veterinary technician, Veterinary assistant or technician assistant, Other comparable client-facing veterinary hospital experience.
Nice To Haves
- Experience or interest in creating engaging social media content
- Experience or interest in taking photos or videos for hospital social media
- Experience or interest in helping manage Facebook, Instagram, or other social platforms
- Experience or interest in developing community partnerships
- Experience or interest in visiting neighboring businesses and introducing them to the hospital
- Experience or interest in participating in local events, community outreach, or grassroots marketing
- Experience or interest in brainstorming creative ways to attract new clients and strengthen existing relationships
- Enthusiastic, creative, comfortable talking to people, and excited about helping us tell Plano Animal Hospital's story.
Responsibilities
- Greet clients and patients with warmth, professionalism, and confidence
- Answer phones, emails, and client inquiries efficiently and accurately
- Schedule appointments appropriately based on patient needs and hospital workflow
- Check patients in and out and maintain accurate medical records
- Process payments and assist with daily front-desk procedures
- Communicate with clients about preventive care, medications, wellness services, and hospital offerings
- Obtain and organize medical records from referring and previous veterinary hospitals
- Manage lobby flow, appointment expectations, and client communication
- Partner closely with the veterinarian and clinical team to keep the day running smoothly
- Help identify opportunities to improve the client experience and support hospital growth
- Jump in wherever needed as part of a collaborative veterinary team
Benefits
- Opportunity to help shape the client experience
- Contribute to the continued growth of our hospital
- Join a growing practice where your ideas and contributions matter
- Work closely with a supportive veterinarian and collaborative team
- Use your existing veterinary knowledge in a highly client-focused role
- Build lasting relationships with clients, pets, and community partners
- Explore opportunities to contribute to social media and local marketing
- Grow professionally as the hospital and team continue to expand
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
