Customer Service Representative (Animal Services)

City of Lubbock • Tx 79404, TX

7d • Onsite

About The Position

Interacts with citizens in person or by telephone to process service requests, accept payments, provide information, or resolve problems.

Requirements

• Completion of a high school diploma or the equivalent
• One year of clerical or customer service experience
• Knowledge of customer service techniques
• Knowledge of basic office procedures
• Knowledge of state laws and city ordinances
• Ability to deal effectively with others in a courteous manner
• Ability to keep calm and professional in all situations
• Ability to prepare and maintain accurate records
• Ability to prepare records for monthly storage
• Ability to speak in a clear, concise, and professional manner
• Ability to interpret state and local laws
• Ability to educate the public on animal related issues
• Ability to operate a variety of office equipment
• Ability to apply and calculate various fees
• Ability to operate a personal computer

Responsibilities

• Greet citizens in person or by telephone; ascertain the nature of the citizen's request, problem, or service need
• Obtain necessary information to process service request or resolve problem
• Prepare service order or other paperwork fulfill citizen’s request for service
• Accept payments and maintain receipts
• Provide information to citizens; explain policies and procedures
• Prepare and maintain records using computer or other office equipment
• Answer multi-line telephone and route calls
• Transfer field requests for service to dispatch by approved method
• Schedule intake appointments
• Promote programs LAS offers
• Promote animals available for adoption, foster, transfer, overnights, and doggy day out
• Process daily receipts and reports for reconciliation
• Perform related duties as required

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED