Client Service Representative - HYBRID

Labcorp • Seattle, WA

13h • Hybrid

About The Position

LabCorp is seeking a Client Service Representative to join their team. This hybrid role involves acting as a liaison between LabCorp, customers, and patients, maintaining an understanding of lab operations, and resolving routine requests using internal systems and procedures. The position requires professional communication, clarifying customer needs, meeting productivity and quality standards, identifying root causes of issues, and supporting initiatives to improve customer satisfaction. Responsibilities also include researching complex inquiries, reviewing test forms for accuracy, troubleshooting basic technical issues, and maintaining accurate records in compliance with HIPAA. The role will work with physician offices, hospital laboratories, patients, and internal customers to ensure client needs are met accurately and efficiently, providing patient test results, technical information, and resolving complex problems while ensuring a world-class customer experience.

Requirements

• High school diploma or GED equivalent
• 1 or more years’ experience in a customer service role
• Reliable internet with compatible provider (minimum 50 Mbps download speed).
• 1+ years’ experience with software (e.g., Microsoft Office, Verint, Salesforce, LIS).
• HIPAA-compliant, distraction-free workspace.
• Strong computer skills, including multitasking across systems and typing proficiency.
• Ability to troubleshoot and resolve basic technical issues independently.
• Strong verbal/written communication with active listening skills.
• Courteous with a strong customer service focus.
• Organized with effective time management in a multitasking environment.
• Self-motivated and able to learn/apply new processes and systems.
• Strong critical thinking and problem-solving skills.
• Takes ownership to ensure issue resolution.
• Team-oriented with ability to collaborate effectively.
• Flexible and responsive to changing priorities and workloads.
• Maintains professionalism in all customer interactions.

Nice To Haves

• Associate degree
• 1 or more years’ experience with a medical background
• 1 or more years’ experience working in a contact center/call center environment.
• 1 or more years’ experience working in the healthcare industry, such as a physician's office or a hospital.

Responsibilities

• Act as a liaison between LabCorp, customers, and patients.
• Maintain understanding of lab operations across departments.
• Resolve routine requests using internal systems and procedures.
• Communicate professionally with internal and external customers.
• Clarify and confirm customer needs to provide solutions.
• Meet productivity, quality, and service standards.
• Identify root causes and help prevent recurring issues.
• Multi-task effectively.
• Research and resolve complex inquiries using databases.
• Review test forms for accuracy and correct discrepancies per standard operating procedures.
• Support initiatives to improve customer satisfaction and performance.
• Maintain accurate records and CRM data in compliance with HIPAA.
• Troubleshoot basic technical issues to minimize disruptions.
• Participate in activities designed to improve customer satisfaction and business performance.
• Provide patient test results, technical information such as specimen requirements and test turnaround times, or investigate complex problems and provide resolutions.
• Ensure a world-class customer experience.

Benefits

• Medical
• Dental
• Vision
• Life
• STD/LTD
• 401(k)
• Accrue up to 18 days of Annual Leave per year (includes 8 holidays)
• Sick Leave (0.0333 hours of sick leave for each hour of work) capped at 64 hours per year
• Tuition Reimbursement
• Employee Stock Purchase Plan

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees