Customer Service Representative

AmeriVet•Oklahoma City, OK

19d•Onsite

About The Position

We are looking for a personable and skilled Client Service Representative (CSR) to join our team! As the primary point of contact at our clinic, you will play a crucial role in ensuring every client interaction—whether over the phone or in person—results in a positive and memorable impression. Your ability to create a welcoming environment and deliver exceptional service will be key to our success.

Requirements

Ability to properly prioritize and complete tasks simultaneously
Ability to problem solve and adapt to multiple situations
Excellent customer service skills
Computer efficiency
Very detail-oriented

Nice To Haves

Experience with Veterinary Electronic Medical Records (Cornerstone, ezyVet etc.)
One year of customer service representative experience
Knowledge of veterinary medical terminology and procedures
HS Diploma or educational equivalent

Responsibilities

Optimizes daily schedules by prioritizing appointments, client education, and triaging lobby needs (vaccines, wellness, retail).
Manages a multi-line phone system, handles calls/messages, and provides a warm, professional welcome.
Delivers exceptional service, remains calm during emergencies, and manages emotional or difficult client interactions with empathy.
Accurately processes payments, maintains precise client/pet records, and handles documentation (scanning, emailing, etc.).
Completes all tasks assigned by supervisors.