Full Time Client Service Representative

Innovetive PetCare•Georgetown, TX

13d•Onsite

About The Position

Good Water Animal Hospital in Georgetown, TX is looking for an experienced Veterinary Receptionist / Client Service Representative to join their growing team. This is an opportunity to use veterinary knowledge in a collaborative, positive environment while helping create an exceptional experience for every client and patient. As the first point of contact for clients, the Veterinary Customer Service Representative plays a critical role in creating a welcoming and supportive experience for both pets and their owners. This position is ideal for someone who is organized, personable, dependable, and comfortable multitasking in a busy veterinary environment.

Requirements

Veterinary reception or veterinary client service experience preferred
AVImark experience strongly preferred
High school diploma or equivalent
Strong customer service and communication skills
Team-oriented approach and strong work ethic
Ability to multitask and remain organized in a busy or stressful environment
Weekend availability as needed
Ability to lift 30–50 pounds

Responsibilities

Provide friendly, high-quality customer service to clients and patients
Process invoices and payments accurately
Answer phones, schedule appointments, and obtain necessary medical histories
Determine patient immunization and testing status
Communicate with veterinarians and veterinary technicians regarding patient arrivals and recommended treatments
Fill prescriptions, food requests, and over-the-counter products as directed by a veterinarian
Accurately enter and maintain client and patient information in veterinary practice software
Work collaboratively with the veterinary team to keep patient flow moving efficiently
Take on additional responsibilities as hospital policies, procedures, and needs evolve